Metro United Way SMS Terms & Conditions

Metro United Way SMS Messaging Program

These SMS Terms & Conditions govern participation in the Metro United Way text messaging program. By opting in to receive text messages from Metro United Way, you agree to these Terms & Conditions.

Program Description

Metro United Way uses text messaging for one-to-one communications between Metro United Way employees and individuals who participate in Metro United Way programs or have requested assistance.

Messages are primarily used to support:

  • Ages & Stages Questionnaire (ASQ) developmental screening participation, including questionnaire reminders, scheduling information, program participation updates, and next-step instructions.
  • 211 Housing Needs assistance requests, including case status updates, requests for additional information, appointment reminders, and next-step instructions.

Messages may include:

  • Ages & Stages Questionnaire (ASQ) reminders and updates
  • Scheduling information and appointment reminders
  • Requests for additional information related to participant services
  • 211 Housing Needs case status updates
  • Next-step instructions regarding assistance requests
  • Responses to participant questions and support inquiries

Metro United Way does not use this SMS program for marketing, fundraising, bulk messaging, automated messaging, lead generation, affiliate marketing, or promotional communications.


How to Opt In

Individuals may opt in to receive SMS messages from Metro United Way by:

  • Completing a website form and providing consent to receive text messages.
  • Requesting services, assistance, or information from Metro United Way.
  • Providing verbal consent to a Metro United Way representative.
  • Requesting follow-up communication via SMS.

By providing your mobile phone number and expressly consenting to receive text messages, you authorize Metro United Way to send SMS communications related to the services, programs, or communications you have requested.

Consent to receive text messages is not a condition of receiving services or assistance from Metro United Way.


Message Frequency

Message frequency varies.

The number of messages you receive will depend on your interactions with Metro United Way, the services you request, and ongoing communications related to those services.


Message and Data Rates

Message and data rates may apply.

Charges for text messages may be assessed by your wireless carrier according to your service plan. Metro United Way does not charge recipients for text messages.


Opting Out

You may opt out of receiving text messages from Metro United Way at any time by replying:

STOP

You may also opt out by replying:

END, QUIT, CANCEL, UNSUBSCRIBE, REVOKE, or OPT OUT

After your opt-out request is received, you may receive a final confirmation message confirming that you have been unsubscribed.


Help and Support

For assistance, reply:

HELP

You may also contact Metro United Way directly:

Email: info@metrounitedway.org

Address:
Metro United Way
334 E. Broadway
P.O. Box 4488
Louisville, KY 40204-0488


Privacy

Metro United Way respects your privacy and is committed to protecting your personal information.

No mobile information, text messaging originator opt-in data, or consent information will be sold, shared, rented, transferred, or provided to third parties or affiliates for marketing or promotional purposes.

Information may be shared only with service providers necessary to facilitate message delivery or as required by law.

Additional details regarding information collection and use can be found in the Metro United Way Privacy Policy.


Changes to These Terms

Metro United Way reserves the right to update these Terms & Conditions at any time. Updated versions will be posted on this website and become effective upon publication.


Contact Information

If you have questions regarding these SMS Terms & Conditions or the Metro United Way SMS program, please contact:

Metro United Way
334 E. Broadway
P.O. Box 4488
Louisville, KY 40204-0488

Email: info@metrounitedway.org

Privacy Policy Page:

https://staging.metrounitedway.org/privacy-policy/

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